Resume

Charles E. Broomfield II

cebroomfield2@gmail.com

Home Address: Contact Numbers:

127 Sutherland Road Apt. #N Cell: (978)-790-1715

Brighton, MA 02135

What I Offer….

- Literate in Microsoft Office platform, Google Analytics and social media platforms.

- Over 7 years in diverse fields ranging from marketing, sales, customer service and inventory.

- Outstanding quantitative, interpersonal & creative skills.

- Diversified experience from working in small and large business environments.

Education

Babson College: Wellesley, MA (Graduated May, 2008)

Bachelor’s Degree in Business Administration

Concentration: Marketing

Experience

Wind River Environmental – Call Center Associate (Part-Time): Hudson, MA (April 2011 – Present)

- Facilitated training of new associates, educating them in guidelines and call procedures.

- Handled over 1,500 calls a month, while consistently meeting company booking quotas.

- Ensured customer satisfaction by providing technicians necessary information for quality service.

Shemin Nurseries – Customer Service Representative (Seasonal): Lexington, MA (April 2010 – December 2010)

- Improved presentation and maintenance for all units of perishable goods inventory.

- Entrusted with recording cycle count data and inventory updates for upper management.

- Executed thousands of dollars in sales while assisting in creating invoices and managing company accounts.

- Inspected the condition of majority of the company’s purchase orders while improving accuracy.

Federal Express – Entry Level Warehouse (Temporary): Northborough, MA (January 2010 – April 2010)

- Oversaw improved induction of packages in warehouse by enhancing team collaboration.

- Optimized the unloading and shipping process of millions of parcels daily.

- Coached and advised many new employees in basic warehouse functions.

‘On Cloud 10 – The Chronicles of Chuck’ Blog – Creator: Hudson, MA (April 2009 – July 2010)

- Attracted over 1,000 new readers a week at peak activity.

- Achieved thousands of hits while reaching readers in over thirty countries.

- Learned avenues of marketing through social media as well as basic HTML.

Cavicchio Greenhouses - Inventory Control Assistant: Sudbury, MA (May 2007 – December 2008)

- Organized data changes in inventory to assist customer service and management.

- Improved accuracy of product counts by identifying unknown product for sales representatives.

- Trained to use accounting software, most notably Sage MAS 500.

- Directed majority of cycle counts, quantity edits and seasonal data changes that facilitated overall sales functionality.

Cavicchio Greenhouses – Entry Level Customer Service (Seasonal): Sudbury, MA (June 2003 - August 2006)

- Built positive rapport with clientele, resulting in thousands of dollars in seasonal sales.

- Adapted and excelled in basic sales processes while preparing seasonal feedback to management.

- Created marketing documents that revitalized presentation and functionality of sales area.

Interests & Associations

- Babson’s Black Student Union.

- Volunteered in the Cruickshank 5K Walk held annually at Babson.

- Received scholarship for the Multicultural Scholar Program in Babson (2004 - 2008).

- Runner in the 2008 Boston Marathon.

- Self-taught Russian language.